Calming Upset Customers: Staying Effective During Unpleasant Situations Book
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Product details
| Management number | 8862462 | Release Date | 2025/09/04 | List Price | $15.00 | Model Number | 8862462 | ||
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| Category | |||||||||
Calming Upset Customers: Staying Effective During Unpleasant Situations Book
Condition: this is a used book. It may have minor wear & tears. Back cover has piece if paper glued that hard to come off.
About the Book:
This book, also known as "Calming Upset Customers: Stay in Control... in Any Situation," provides techniques and strategies for handling difficult customer interactions and defusing tense situations.
Author:
Rebecca L. Morgan is an international speaker, management consultant, and bestselling author known for her work in customer service and professional development.
Content:
The book focuses on communication techniques to build customer loyalty, defuse anger, and respond effectively to customer needs and accusations.
| Category | Books > Reference Books > Self-Help Books |
|---|---|
| Size | N/A |
| Brand | None |
| Condition | Good |
Self-Help Books
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